Refund and Returns Policy
Returns / Exchanges:
1. Returns / Exchanges are strictly reserved for cases of product defects, damages, or mistaken delivery.
2. Exchanges are strictly allowed only for the same item, colour and size.
3. Sale items and purchases made under promotions or with discount coupons/vouchers are non-returnable and non-exchangeable.
4. We will not attend any exchanges for a different colour, size and design or any wrong purchases. Examples of un-permitted requests:
– “I change my mind”
– “I don’t’ like this design”
– “The size doesn’t fit me”
– “I wish to change to another size”
– “I’ve bought or clicked on the wrong product/variant”
– “I want to change to another colour”
– “I don’t like the material of the product”
5. Customers must consult our person-in-charge first (sales team) before proceeding with the returns/exchanges.
6. Item must be returned within 7 working days from the date on the official receipt with tags still attached.
7. Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.
8. Customers must notify the person in charge of any postages made.
– Kindly update the parcel movements to us (tracking number).
– Customers will be responsible to ensure the item are safely delivered.
– Postage costs for returns of defected goods will be borne by us. Please send us the receipt for processing.
– Exchanges will be processed within 7 working days after receipt of the returned goods.
9. Please contact our Customer Service Team, +60 11-1517 3200 and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement.
10. Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement (if any) via email as soon as practicable.
11. Please note that exchange of item is subject to stock availability. Once you send back your item, we assume you agreed to our return policy.
12. Items Are Not Allowed To Exchange:
– Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
– Item that has been wash, altered and iron. (Shorten / hemmed)
– Item that have stain such as make up stain, food, pen and etc
– Item defected caused by customer
– Item with no invoice or purchase receipt
– Exceed 7 days from date of received item
– Item with no price tag or label